Chatbots that,
actually finish the job.
We design, build and deploy retrieval-grounded, tool-using chatbots — from L1 support to internal copilots and agentic workflows. Senior teams, sprint-based delivery, measurable outcomes.
4.9/5 · 180+ teams shipping with our engineers · NDA on request
Zia ZonSource animated chat mockup
Zia · ZonSource Assistant
Online · responds in ~2s
— What we build
Six chatbots, one delivery team.
From L1 support deflection to agentic operators that drive your tools end-to-end, we ship the chatbot pattern that fits the job — never the other way round.
Customer-support automation
L1 deflection across web, WhatsApp, app and email — with full handoff and CSAT capture.
Web · WA · Email
Handoff
CSAT loop
Sales & lead-qualification
Qualify, route and book meetings 24/7 — CRM-synced with deal-stage automation.
BANT scoring
HubSpot · Salesforce
Calendar sync
Internal copilots
Slack/Teams assistants for HR, IT, finance — answer policy, find docs, file tickets.
Slack · Teams
SSO + RBAC
Audit log
Voice & omnichannel
Voice-first bots for inbound calls, IVR replacement and outbound campaigns with sentiment.
Twilio · Vonage
ASR + TTS
Live coaching
- Featured · Agentic
Agentic workflows that ,
take actionh , not just answer.
Multi-step agents that plan, call your tools (CRM, ERP, ticketing, payments), self-correct on failure, and close the loop — with human-in-the-loop guardrails and full traceability.
Tool use
Planning + reflection
Memory & state
Eval harness
Human handoff
1
PLAN
Decompose intent
2
ACT
Call your APIs
3
VERIFY
Self-check & reroute
Outcome
↑ 4.2× tasks closed without an agent, ↓ 38% handling time
14 years · 290+ bots
Built to,
production, not demo.
19+
Chatbots shipped
across 9 industries
14yrs
Years in business
founded 2012
95%
Engagement extension
clients renew or expand
<2wk
Kickoff time
brief → first standup
Capabilities & stack
Boring tech that
ships on time.
We pick the stack for the job, not the demo. Closed-source where ROI is clear, OSS where you need control. Always evaluated, never vendor-locked.
How we pick
01
Eval before adoption
Every model + retriever runs through our task-specific eval harness.
02
Cost & latency budget
P95 latency and per-conversation cost agreed upfront.
03
Swap-ready abstraction
Provider-agnostic layer — switch LLMs without a rewrite.
04
Guardrails by default
Prompt-injection defense, PII redaction, output filters.
Language models
GPT-4o
GPT-4.1
Claude Sonnet 4.5
Claude Opus 4
Gemini 2.5 Pro
Llama 3.1 / 3.3
Mistral Large
DeepSeek-V3
Qwen 2.5
Phi-4
Frameworks
LangGraph
LlamaIndex
Haystack
DSPy
Vercel AI SDK
Pydantic AI
Semantic Kernel
OpenAI Agents SDK
Crew AI
Bedrock
Vector & search
GPT-4o
GPT-4.1
Claude Sonnet 4.5
Claude Opus 4
Gemini 2.5 Pro
Llama 3.1 / 3.3
Mistral Large
DeepSeek-V3
Qwen 2.5
Phi-4
Observability & eval
LangSmith
Langfuse
Helicone
Braintrust
Ragas
TruLens
OpenLLMetry
PromptLayer
Voice & omnichannel
Twilio
Vonage
Deepgram
ElevenLabs
Whisper
WhatsApp Cloud
Slack
Teams
Intercom
Zendesk
Industries
Chatbots, tuned for
your industry.
Each industry has its own regulations, edge cases and channel mix. We bring playbooks, not blank slates — and adapt them to your data on day one.
Healthcare
HIPAA-compliant patient-intake, symptom triage, claims assistance and clinician copilots.
- Pre-visit intake & screening
- Provider lookup & scheduling
- Claims & coverage Q&A
Finance & Fintech
KYC-aware support, dispute triage, statement Q&A and advisor copilots — with audit-ready transcripts.
- Statement & transaction Q&A
- Dispute & fraud triage
- Advisor in-context copilot
Retail & E-commerce
Personalised shopping, post-purchase support, returns and abandoned-cart recovery on every channel.
- Personalised product finder
- Returns & order tracking
- Cart-recovery on WhatsApp
Logistics
Real-time shipment Q&A, exception-handling agents and driver-side voice bots for dispatch.
- Shipment lookup & ETA
- Exception-handling agent
- Voice dispatch for drivers
Engagement models
Pick how you want to
ship with us.
Three ways to engage — all senior teams, all sprint-based, all measured against the outcomes we agreed before the kickoff.
Fixed-scope
Project-based build
Best for a specific bot with a clear brief.
- Fixed scope, fixed price, fixed timeline
- Discovery → design → ship in 6–12 weeks
- 90-day post-launch support included
- Eval harness + handover documentation
Most popular
Fixed-scope
Project-based build
Best for a specific bot with a clear brief.
- Dedicated chatbot squad
- Discovery → design → ship in 6–12 weeks
- 90-day post-launch support included
- Eval harness + handover documentation
Embedded
Staff augmentation
Plug in vetted AI engineers into your team.
- 48-hour shortlist of senior candidates
- Time-zone aligned, full-stack or specialist
- Replace or extend at any sprint boundary
- Direct lines to your eng manager
FAQ
The questions
everyone asks before kickoff.
Still curious? Ask Zia in the hero chat — or book a 30-min strategy call with a senior engineer.
How long does a chatbot project take, end to end?
A focused L1-support bot ships in 6–8 weeks; a RAG knowledge bot with custom integrations is typically 8–10 weeks; an agentic workflow with multiple tools and guardrails is 10–14 weeks. We share a fixed timeline + milestones after the discovery sprint.
Do you build with closed models (GPT, Claude) or open-source?
Both — we benchmark on your task in week one. Closed-source where ROI and latency win; open-weights (Llama, Mistral, Qwen) where you need on-prem, lower per-call cost or fine-tuning. Provider-agnostic abstractions keep you swap-ready either way.
How do you handle hallucinations and accuracy?
Three layers: retrieval-grounding with citations, structured outputs validated against schemas, and a continuously-run eval harness with task-specific datasets you sign off on. Production traces are sampled and human-graded weekly.
Can the bot use our internal tools and data?
Yes — that’s the default. We integrate with your CRM, helpdesk, ERP, data warehouse and custom APIs through a tool layer with auth, rate limits and audit logging. Read-only on day one; write-actions gated behind explicit human approval until guardrails are proven.
What about security, compliance and PII?
We’re SOC 2 Type II and ISO 27001:2022 certified, HIPAA-ready, NDA-friendly by default. Standard build includes PII redaction, prompt-injection defense, output filtering, role-based access and audit transcripts you can export.
How do you measure success?
We agree 2–4 outcome metrics with you before kickoff — typically deflection rate, CSAT, resolution time, cost per conversation, conversion lift. Dashboards are live from week two, and renewals are tied to hitting them.
Will the bot work across web, WhatsApp, voice, Slack and Teams?
Yes — we build channel-agnostic by default. The same conversation engine powers web embeds, WhatsApp Cloud API, voice via Twilio/Vonage, Slack and Teams. Channel-specific UX (quick replies, voice latency, file uploads) is handled per surface.
What does it cost?
Project-based builds start around $45k for a focused scope. Dedicated squads range $28k–$65k/month depending on team size. Staff augmentation is per-engineer monthly. We share a transparent quote after a 30-min discovery call.
Healthcare · HIPAA-ready since 2012
Let's build a chatbot worth shipping.
Send your brief — a senior engineer (not a sales rep) replies within 24 hours with a scoped plan, model recommendation and a fixed timeline.
- A 30-min discovery call with a senior AI engineer
- Fixed-scope proposal with timeline & milestones
- Model + stack recommendation tailored to your data
- Reference architecture diagram (yours to keep)
- Two case studies from your industry
